generating reviews

Top 10 Reasons Why Online Reputation Management Matters

Online reputation management is the process of monitoring and influencing how your business is perceived on the internet, with the goal of neutralizing negative sentiments and promoting positive ones. At The Web Guys, we understand how important your business reputation is to its success. Recent surveys show that 59% of shoppers perform online research before making a purchase, and 97% of consumers consult product reviews before buying. Online reputation management is critical for businesses because their reputation significantly influences customer trust, brand perception, and financial success. Continue to learn 10 of the top reasons online reputation management matters.

Encouraging Older Consumers to Leave Reviews: A Win-Win

Reviews are good for business. Even an occasional bad review can afford you a better understanding of how a few well-considered tweaks might provide you with a leg up. Writing an online review is so convenient that a good portion of consumers go for the gusto and make it their habit to leave reviews – making the online shopping experience better for everyone. Older consumers, however, have been slower to join the bandwagon. Online reviews help to grow your brand’s online reputation, and encouraging older consumers to give it a go is a worthy goal.